Recently one of loyal “regular Mr. ChemDry” clients called and stated that her puppy had chewed through an ink pen. And in doing so, tracked the carpet up in several other areas. I make it a point to inform ALL of my customers that if an accident happens in between our regular visits with them, that they not resort to using over-the-counter products because they are mass produced just for the quick sell. They don’t care if it works or not, you bought it! This client decided to use Resolve because she saw how good it worked “on TV”. Well if she would have used the ChemDry Professional Strength Spot Remover that I left her for FREE during the last visit, she probably would have still panicked, but then I would have reminded her that she did the right thing. So instead of our Spot Remover taking out the residual effects of the ink, the Resolve actually set in some of the ink at the point of contact with the carpet. So with rinsing, ink removal and extraction, I was able to get all of the ink out but a very faint area where she used the Resolve. So please, when your ChemDry technician leaves a product behind, chances are he has instructed you on how, when , and where to use it so as to not make our next visit with you a costly one. There is more than 30 years experience backing our technicians’ recommendations.