I am Jeff Farnsworth. I have been a technician for five years. The other day i went to a job and my customer, when she answered the door was almost in tears and when i walked in i knew why, the house smelled pretty strong of urine and she was very embarrassed. I assured her we specialized in urine removal and after a thorough inspection with the black light and letting her know we could fix it, a huge weight lifted off her shoulders. she was so happy and grateful she made me lunch gave me three sodas and called my work to tell the owner how happy she was that i didn’t just walk in there and tell her there is nothing we can do. I think i made a customer for life.